WASHER-DRYER-COMBO CONNIPTIONS

Five weeks ago my 9 year old front load Kenmore Washer left ominous blotches of black stuff all over a load of clothes.  Nothing takes this black stuff out.  The bearings were shot.  I needed a new machine.  Problem: this washer was part of  a stacked set and the location has height limits.  New stacked sets, 2011 energy efficient and full sized are too tall for the space with a sloped roof I have in my laundry/ bathroom.  I found a LG Washer Dryer Combo Machine wm3987hw, with lots of great reviews. This machine is just one machine with both functions. It was finally delivered on February 23.  It washes, but it does not dry, not even something easy like sheets.  My sewing room is filled with laundry strung up to dry. Today, I chatted with LG about the problem. LG is sending out a service person from Portland, OR, 350 miles away, tomorrow.  Good thing I chatted, the English was, well , Anabel said, " I am setting a service to your house".  I told her the weather was terrible, cold and snowy, but I am not sure she understood what travel from Portland could be like in these conditions. There is no charge for this visit so we shall see if I am happy or not tomorrow..